ACCOUNTS
20
CONSULTANTS
7
UTIL
73.5%
TICKETS
94
ENTRIES
172
Consultant Utilisation · Bars
SLA Target vs Actual
| Consultant | Target | Actual | Δ | Util | RAG | Top Account | Bar |
|---|---|---|---|---|---|---|---|
| Fati Maraba | 176h | 139.92h | −36.08 | 79.5% | MID | CATHSSETA | |
| Mabotha Maphopha | 176h | 135.37h | −40.63 | 76.9% | MID | SANC | |
| Vusimuzi Ngema | 176h | 132.95h | −43.05 | 75.5% | MID | AgriSETA | |
| Segampe Masemola | 176h | 128.42h | −47.58 | 72.9% | MID | CATHSSETA | |
| Thembela Nkuna | 176h | 125.65h | −50.35 | 71.4% | MID | SAQA | |
| Basetsana Matome | 176h | 122.05h | −53.95 | 69.3% | LOW | AgriSETA | |
| Ditiro Mbele | 176h | 120.97h | −55.03 | 68.7% | LOW | NRCS |
Top 5 Accounts · % of total hours
| Rank | Account | Hours | % Share | Bar |
|---|---|---|---|---|
| 1 | CATHSSETA | 169.42h | 18.7% | |
| 2 | SANC | 126.18h | 13.9% | |
| 3 | AgriSETA | 122.50h | 13.5% | |
| 4 | NRCS | 57.55h | 6.4% | |
| 5 | SAQA | 52.32h | 5.8% |
AccountAll accounts
Account Ranking · Top 10
| # | Account | Hours | % Share | Top Consultant | Entries | Bar |
|---|---|---|---|---|---|---|
| 1 | CATHSSETA | 169.42h | 18.7% | Fati Maraba | 58 | |
| 2 | SANC | 126.18h | 13.9% | Mabotha Maphopha | 14 | |
| 3 | AgriSETA | 122.50h | 13.5% | Vusimuzi Ngema | 19 | |
| 4 | NRCS | 57.55h | 6.4% | Ditiro Mbele | 7 | |
| 5 | SAQA | 52.32h | 5.8% | Thembela Nkuna | 6 | |
| 6 | GGDA | 46.78h | 5.2% | Segampe Masemola | 8 | |
| 7 | GNT | 43.50h | 4.8% | Fati Maraba | 5 | |
| 8 | AIDC | 40.20h | 4.4% | Basetsana Matome | 6 | |
| 9 | NP Gas | 32.15h | 3.6% | Fati Maraba | 4 | |
| 10 | Innovation Hub | 28.40h | 3.1% | Mabotha Maphopha | 3 |
Ticket status mix
IN PROGRESS
62
active work
WAITING
41
awaiting client
OPEN
38
not started
CLOSED
16
delivered
BLOCKED
14
flag
OVERDUE
9
flag
Recent entries
| Agent | Ticket | Subject | Account | Status | Hrs |
|---|---|---|---|---|---|
| Fati Maraba | TKT-2401 | Quarterly SLA report preparation | CATHSSETA | IN PROGRESS | 8.5 |
| Mabotha Maphopha | TKT-2402 | Skills programme review | SANC | IN PROGRESS | 7.25 |
| Vusimuzi Ngema | TKT-2403 | AgriSETA grant claim reconciliation | AgriSETA | WAITING | 6.75 |
| Segampe Masemola | TKT-2404 | GGDA stakeholder workshop | GGDA | CLOSED | 6.5 |
| Thembela Nkuna | TKT-2405 | SAQA qualification alignment | SAQA | IN PROGRESS | 5.5 |
| Basetsana Matome | TKT-2406 | AgriSETA monthly board pack | AgriSETA | BLOCKED | 5.25 |
| Ditiro Mbele | TKT-2407 | NRCS compliance dashboard refresh | NRCS | OVERDUE | 5.0 |
| Fati Maraba | TKT-2408 | CATHSSETA monthly board pack | CATHSSETA | IN PROGRESS | 4.75 |
Consultant rows
| Consultant | Target | Actual | Δ | Util | RAG | Top Account |
|---|---|---|---|---|---|---|
| Fati Maraba | 176h | 139.92h | −36.08 | 79.5% | MID | CATHSSETA |
| Mabotha Maphopha | 176h | 135.37h | −40.63 | 76.9% | MID | SANC |
| Vusimuzi Ngema | 176h | 132.95h | −43.05 | 75.5% | MID | AgriSETA |
| Segampe Masemola | 176h | 128.42h | −47.58 | 72.9% | MID | CATHSSETA |
| Thembela Nkuna | 176h | 125.65h | −50.35 | 71.4% | MID | SAQA |
| Basetsana Matome | 176h | 122.05h | −53.95 | 69.3% | LOW | AgriSETA |
| Ditiro Mbele | 176h | 120.97h | −55.03 | 68.7% | LOW | NRCS |
Utilisation mix
| Band | Count | Bar |
|---|---|---|
| MID | 5 | |
| LOW | 2 | |
| AT TARGET | 0 |
Concentration
Two consultants handle 5+ accounts each. Thembela on SAQA (75%) and Ditiro on NRCS (75%) are concentrated on a single account — flag for backup coverage.
Consultant × Account Distribution
| Consultant | Hrs | Util | # Accts | Distribution |
|---|---|---|---|---|
| Fati Maraba | 139.92h | 79.5% | 4 | CATHSSETA 62% · GNT 18% · NP Gas 15% · other 5% |
| Mabotha Maphopha | 135.37h | 76.9% | 5 | SANC 58% · CATHSSETA 22% · Innovation Hub 12% · AIDC 5% · other 3% |
| Vusimuzi Ngema | 132.95h | 75.5% | 4 | AgriSETA 60% · CATHSSETA 24% · Constitution Hill 12% · LEDA 4% |
| Segampe Masemola | 128.42h | 72.9% | 3 | GGDA 50% · CATHSSETA 40% · Enermanage 10% |
| Thembela Nkuna | 125.65h | 71.4% | 4 | SAQA 75% · NEDLAC 15% · Kagiso Trust 7% · other 3% |
| Basetsana Matome | 122.05h | 69.3% | 4 | AgriSETA 60% · AIDC 25% · AgriSeta Payroll 12% · sahrc 3% |
| Ditiro Mbele | 120.97h | 68.7% | 3 | NRCS 75% · GIDZ 20% · CBRTA 5% |
OPEN
38
IN PROGRESS
62
AWAITING CLIENT
41
RESOLVED
16
OVERDUE
9
Per-client Kanban — drag-and-drop pushes to Zoho in production. 8 sample tickets shown as cards; column counts reflect the full July dataset.
Backlog—
No backlog items this month.
Open38
TKT-2407
NRCS compliance dashboard refresh
OVERDUE
In-progress62
TKT-2401
Quarterly SLA report preparation
TKT-2402
Skills programme review
TKT-2405
SAQA qualification alignment
TKT-2406
AgriSETA monthly board pack
BLOCKED
TKT-2408
CATHSSETA monthly board pack
Awaiting client41
TKT-2403
AgriSETA grant claim reconciliation
Resolved16
TKT-2404
GGDA stakeholder workshop